Customer returns

For any issues with your order, please reach out to us at info@hermanshaircolor.com. Kindly include the following details:

• Your first and last name
• Order number and products
• Phone number
• Email address used for the order
• A detailed explanation of the issue

We are committed to assisting you promptly and ensuring you have an optimal experience with us. 

Return Policy: For uncollected packages, we charge the shipping costs in both directions and 15% of the total amount of the ordered products as handling costs.