Faq
Hair Products
What is a semi-permanent hair color?
Semi-permanent hair color is a type of hair dye that enhances your hair without permanently altering its natural color. Unlike other hair colors that use stronger chemicals to achieve permanent results by penetrating and changing the hair’s structure, our semi-permanent dyes are gentle and conditioner-based. Free from harsh chemicals, our products ensure a healthier coloring process. The color coats the hair without breaking the cuticle, allowing you to enjoy vibrant, fun shades without long-term commitment.
Are your products vegan and cruelty-free?
All of our products are 100% vegan and cruelty-free. We ensure that every step of our fabrication and manufacturing process aligns with ethical and kind practices.
Does your hair care line work with all hair types?
Yes, our hair care line is designed to work with all hair types, including fine, curly, coily, and afro-textured hair. Our products will keep your hair nourished and maintain your color's vibrancy.
Do your products contain fragrance?
Our products are fragrance-free, making them suitable for those with skin and fragrance sensitivities, except for our bleach kit, which contains parfum. Our mission is to make all our products 100% fragrance-free in the near future.
How much color should I use?
- Buzz Cut - 1 jar
- Pixie or Bob - 2 jars
- Shoulder Length - 3 jars
- Armpit to Mid-Back Length - 4 jars
- Very Long Hair - 5 jars or more
Read more about it at: Perfect amount of hair color blog post
How do I bleach my hair?
You can choose our 3%, 6%, or 9% Bleach Kit depending on the desired result and your hair's condition. Blend the developer with the powder in a mixing bowl, apply the mixed bleach paste evenly to your hair. Leave it on for 15-50 minutes, depending on your hair color and the volume of the selected activator. Wash with a silicone-free shampoo.
For more detailed instructions, check our blog post: How to color your hair at home
How long does the color last?
Generally, the color lasts between 8-12 washes and gradually fades over time. Many factors can influence the longevity of the hair color, including frequency of washing, as it is a semi-permanent product that fades with each wash, bleaching level prior to coloring, type of hair products used, sun exposure, and the presence of previous color before applying the new one. Keep in mind that these colors are meant to be fun and not long-lasting. Continue taking care of your hair and refresh the color whenever you feel it is needed.
Read how to take care of your hair at: How to maintain your hair color
How do I mix your colors?
- Choose your shades.
- Have your hair pre-bleached.
- Mix the colors in desired ratios in a bowl. Adjust as needed.
- Apply to hair.
For more tips read more on our blog: How to mix pastel colors
What is UV hair color?
UV hair color, also known as ultraviolet or neon hair color, glows under UV light. Available in our UV colors Tara Tangerine, Olivia Green, Polly Pink, Peggy Pink, Daisy Lemon, Felicia Fire and Mika Mint.
Can I use your colors without bleaching my hair?
Yes, you can use our colors on natural light or gray hair without bleaching. The results will be less vibrant but will still provide a natural color look. Bleaching helps the color show more vividly, especially on darker hair. For the best results, we recommend bleaching your hair.
I stained my skin. How do I remove it?
You can try and test with any of these tips:
- Wash the area with soap and warm water.
- Apply a small amount of rubbing alcohol or hand sanitizer to a cotton ball and gently rub the stain.
- Apply baby oil or an organic oil to the stained skin, rub it gently, and wipe off with a cloth or paper towel.
- For stains on the face, we recommend trying a facial oil first, then using makeup remover on a cotton ball and rub the stain off.
Can I dye my hair if I am pregnant?
Our hair dyes are free from harmful chemicals and are safe to use during pregnancy. However, we recommend avoiding bleaching, as it can be harsher on your system. It's best to wait until the 2nd or 3rd trimester to dye your hair to minimize any risk to the baby. Due to hormonal changes, the color may vary slightly. Always consult your doctor first.
Can I swim with colored hair?
Yes, you can swim with colored hair, but chlorine in pools and salt in the ocean can cause the color to fade faster or even modify the color. To protect your hair, we recommend wearing a swimming cap, rinsing your hair with fresh water before and after swimming, and using a leave-in conditioner or protective spray.
Is it safe to use an expired product?
We cannot guarantee the same efficiency for expired products, but they may still color your hair, but the color will likely be weaker. If the product has dried up, it's time to throw it away or use it for other creative projects like painting a canvas. Before using an expired product, do a test strand on your hair and a patch test on your skin to avoid any potential health hazards.
Why is my hair turning green?
If you have not used green hair color or had it before. Hair can turn green due to a few factors, including chlorine exposure, mineral buildup, or incorrect color application.
Orders & Shipping
Why is international shipping more expensive?
As we outsource shipping services from other companies, we cannot control the shipping rates. Prices may increase, especially for destinations outside the EU, due to transportation costs.
Can I purchase your products at wholesale prices?
Yes, we would love for you to join our list of retailers and distributors. Simply contact us at sales@hermanshaircolor.com, and we will provide you with all the information you need.
Do you partner with hairstylists and beauty salons?
Yes, we love to support professionals check more at Professionals for more information.
Returns
What is your return policy?
We charge a shipping fee and a 15% handling fee on the total order amount for uncollected packages. For returns due to damaged goods, please email us at info@hermanshaircolor.com with your name, last name, order number, email, phone number, and the reason for the return.
What should I do if my order is missing?
If the shipping company has not notified you to pick up your package within 10-12 days, please use the tracking number to check the latest status directly at the shipping company website. Contact them first, and if they cannot provide an answer, reach out to us. We will assist you in finding a suitable solution for your missing package.
Can I cancel my order?
Unfortunately, once an order is placed, we can't modify or cancel the order. If you have any issues please contact us at info@hermanshaircolor.com